Terms of Use

Booking Confirmation

Your request for a booking will not be confirmed until you receive a booking confirmation from us via email. When you receive your confirmation, please check that all details are correct, and contact us immediately with any changes.

If you require amendments to your booking, we will do our best to accommodate your request. Additional charges will apply where the distance or duration of the service is extended. Please note, it may not be possible to amend bookings if requested on the day of service, or if changes will interfere with other scheduled services.

Payment

Methods

We accept credit card, PayPal and direct deposit. Payment is required prior to service, including any relevant deposits (see below).

Deposits, cancellations and refunds

Weddings and special events require a 50% deposit at the time of booking, with the balance to be paid 14 days in advance of the service. Within 7 days of the date of the service, the charge for services is non-refundable.

The following cancellation fees apply to set destination services:

  • Up to 24 hours´ notice – 100% refund or full credit for your next booking
  • Less than 24 hours´ notice – 50% refund or 75% credit for your next booking
  • Within 2 hours or no show – full charges apply

If you need to cancel or amend your booking, please contact us as soon as possible to avoid a cancellation fee.

We offer an on-time guarantee, so if your driver is not at the agreed pickup location at the time of your booking, you will be entitled to a full refund.

Prices and gratuities

Prices are calculated on kilometres traveled or hourly rates, depending on the service you have selected. Any airport fees or tolls incurred during your trip will also be charged. Prices are subject to change without notice, except where there are previous agreements with a fixed term. 

The instant quote function gives a base price based on estimated kilometres to be traveled including GST. This estimate does not include any tolls or airport fees that may be incurred during your journey. Whilst every effort will be made to advise you of the complete cost of your journey before travel, including fees or tolls, this may not always be possible (for example if you decide to change your route). Your Tax Invoice will reflect the base price, plus any extra fees or tolls incurred during your journey.

Hourly services require a two hour minimum booking, and charges will commence from the time specified in your booking, for each hour or part thereof. The instant quote function does not reflect hourly rates, please use the book now or contact us button for a quote for hourly services.

Public holidays Christmas Day and New Years Eve are subject to surcharges of 20%, 50% and 50% respectively. These prices will be reflected in your booking confirmation at the time of booking.

After hours rates apply to any pickups or drop offs that occur between 11pm and 5am. These journeys will incur a 25% surcharge.

For repeat customers, loyalty rates are available based on frequency of use of our services. Please enquire to see what we can offer you.

Our drivers do not require gratuities, although you may choose to offer a tip at your own discretion.

Courtesy wait times

Airport

For domestic airport pickups, a courtesy wait time of 20 minutes will apply from the time of the actual arrival of your flight. For international arrivals, a 45 minute courtesy wait time will apply from the time of arrival of the flight. If you are unable to arrive at the agreed pickup spot within these times, please contact your driver on the number provided on your booking confirmation.

Your driver will keep an eye on the progress of your flight in the hours leading up to your pickup to ensure they are aware of the actual arrival time of your flight.

Non-airport

For non-airport services, a 10 minute courtesy wait time will apply to your service.

For all services, an extra fee will apply for time that the driver waits in excess of the courtesy wait time. Wait times that exceed courtesy periods will incur a fee of $20 per 15 minutes or part thereof.

Airport pickups

For international arrivals, your driver will wait for you in the international arrivals hall, with your name displayed.

For domestic arrivals, your driver will wait for you at the baggage carousel corresponding to your flight, with your name displayed.

Conditions of Carriage

Food and alcohol

Please advise your driver prior to travel if you wish to consume food in the vehicle. We will do our best to accommodate you, however driver permission is required. No alcohol may be consumed within the vehicle.

Smoking and illegal substances

Smoking and/or the possession of illegal substances are not permitted in our vehicle at any time, in accordance with Australian law. Failure to comply will result in the termination of the service or refusal of travel without a refund.

Refusal of travel

In the event that any passenger behaves in a manner that is anti-social, threatening or unsafe to other passengers or to the driver, the driver may choose to terminate the service immediately, or refuse travel to that passenger. In this instance, no refund will be available.

Only assistance animals or assistance animals in training will be permitted in the vehicle.

Seatbelts and child seats

Passengers must wear seatbelts while the vehicle is in motion. Passengers will be held liable for failing to comply with this requirement.

Enviro Limo can provide a baby or child seat for children up to 8 years old. Please advise us at the time of booking if you require a child or baby seat, including the age of the child who will use the seat.

Lost or damaged property

Enviro Limo accepts no responsibility or liability for lost or damaged property. In the event that an item is found in our vehicle, we will contact the client and attempt to return the item within 24 hours, provided it can be delivered within the Greater Brisbane region.  Alternatively, we will make arrangements for the customer to collect the item from us or for it to be sent at their cost. In the event that the owner cannot be contacted or located, the item will be delivered to a police station.

Damage to our vehicle

In the event that a client or passenger causes damage to our vehicle, including soiling the interior or exterior, the client or passenger will be required to pay all costs associated with returning the vehicle to its pre-hire condition. These costs may include, but are not limited to cleaning, repair and loss of income for the time the vehicle is out of service.  

Unforeseen Circumstances

Enviro Limo will not be held liable for any loss or delay for circumstances outside of our control, including but not limited to:

  • Weather conditions
  • Traffic delays
  • Vehicle breakdown
  • Illness

In the event we are unable to complete your booking due to unforeseen circumstances, we will make every effort to find a substitute service.

Website Terms and Conditions

This website is operated by Enviro Limo.

If you use this website, you are agreeing to be bound by the terms and conditions listed below and any other laws or regulations which apply to this website. If you do not accept these terms and conditions, you must refrain from using this website. Enviro Limo reserves the right to amend these terms and conditions from time to time. Amendments will be effective immediately upon notification on this website. Your continued use of this website following such notification will represent an agreement by you to be bound by the terms and conditions as amended.

 

Privacy

Enviro Limo is committed to providing you with the best possible customer service experience. Enviro Limo is bound by the Privacy Act 1988 (Cth), which sets out a number of principles concerning the privacy of individuals.

Collection of your personal information

There are many aspects of the site which can be viewed without providing personal information, however, for access to future Enviro Limo customer support features you are required to submit personally identifiable information. This may include but not limited to a unique username and password, or provide sensitive information in the recovery of your lost password.

Sharing of your personal information

We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. Enviro Limo takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

Use of your personal information

For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.

Changes to this Privacy Policy

Enviro Limo reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the Site.

Accessing Your Personal Information

You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. Enviro Limo reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.

Intellectual Property Rights Statement

All intellectual property rights in this website, including design, text, graphics, logos, icons, the selection and arrangement thereof, sound recordings and all software relating to this website, belong to or are licensed by Enviro Limo. These intellectual property rights are protected by Australian and international laws.

You are permitted to print one hard copy of the material on this website for non-commercial use, research, criticism or review.

Subject to the conditions prescribed under the Copyright Act 1968 (Cth) and similar legislation which applies in your location, you may not in any form or by any means copy, adapt, reproduce, store, modify, distribute, print, upload, display, perform, publish, post, frame within another website or create derivative works from any part of this website or commercialise any information obtained from any part of this website without Enviro Limo’s prior written permission.

Linked websites

This website may contain links to other websites. Those links are provided for convenience only and may not remain current or be maintained. Enviro Limo is not responsible for the content or privacy practices associated with those linked websites.

Secure data

Any information which you transmit to this website is transmitted at your own risk. If you become aware of any problems with the security of the website, you must inform Enviro Limo immediately.

Warnings

You must ensure that your access to this website is not illegal or prohibited by laws which apply to you.

You acknowledge and agree that:

Enviro Limo does not provide any warranties with respect to the website and it is made available on an ‘as is’ basis

this website has been compiled by Enviro Limo on the basis of general information. Changes in circumstances after publication may affect the completeness or accuracy of this information.

Enviro Limo maintains complete editorial control over the website and may alter, amend or cease the operation of the website at any time in its sole discretion

the website will not operate on a continuous basis and may be unavailable from time to time, and

you must take your own precautions to ensure that the process that you employ for accessing the website does not expose you to the risk of viruses, malicious computer code or other forms of interference which may damage your own computer or software.

Limitation of liability

Subject to the following paragraphs, Enviro Limo is not liable for any loss or damage, however caused (including, but not limited to, by Enviro Limo’s negligence) suffered by you in connection with this agreement or your use of this website.

Except as contemplated by the following paragraph, noting in these terms and conditions is intended to limit any of your rights under the Competition and Consumer Act 2010 (Cth).

If the Competition and Consumer Act 2010 (Cth) or any other legislation states that there is a guarantee in respect of goods or services supplied, and Enviro Limo´s liability for breach of that guarantee may not be excluded but may be limited, Enviro Limo’s liability for such breach is limited to, in the case of a supply of goods, replacing the goods or supplying equivalent goods or repairing the goods, or in the case of supply of services, supplying the services again or paying the cost of having the services supplied again.

Indemnity

You agree to indemnify Enviro Limo for all loss or damage, penalties, fines, expenses and costs (including legal costs) which arise out of or relate to your use of this website, any information that you provide to Enviro Limo via this website or any damage that you may cause to this website. This indemnification includes, without limitation, liability relating to copyright infringement, defamation, invasion of privacy and trade mark infringement.

Governing law and jurisdiction

If a dispute arises regarding these terms of use, the laws of the State of Queensland, Australia will apply. In relation to any such dispute, you agree to submit to the non-exclusive jurisdiction of the courts of the State of Queensland, Australia.

If you access this website in a jurisdiction other than Queensland, Australia, you are responsible for compliance with the laws of that jurisdiction, to the extent that they apply.